I booked return flights to Malaga months ago via website. Sadly we care for an elderly relative and the carer who was due to look after her whist we were away for 5 days had to cancel due to her sister dying. I spend over 40 mins trying to speak to customer services at 5p per minute and gave up. Instead i tried to navigate through their website as to cancel. Impossible, you have to actually speak to somebody. I therefore went through the process of changing my flights to a later date. Easyjet charge £49 per person per flight to "amend" the booking which i agreed to thinking i would get the original flight cost of £217 refunded through this process. At the end of the form i booked the new flights with amendment charges which came to another £400. The whole process therefore cost me £617. I wrote to customer services about how i get the original £217 refunded. Polite e mail saying i have to email a death certificate to them before considering a refund!!!!! I immediately responded by e mail requesting they cancel my new booking as it was in the 24 hour period and decided we just wouldn't show up on the day of the flight, therefore our loss would only be the original cost and we would return later in the year. I have had no acknowledgement or any refund, just ignored. We are done with Easyjet.