This was my first trip on Easyjet. I was never keen to travel with them, as a previous TV programme showed the staff were quite rude...however, that was not at all the case, check-in staff were helpful and polite, the aircraft crew friendly and helpful, and completely professional. 5 stars for them. 0 stars for luggage handlers who managed to damage both cases, one of which was brand new. It was like our case had been dropped from a great height, damaging many items inside, including a bottle of Chanel body oil, I'd purchased in airport. They'd actually managed to crack the bottle, which was inside the box, so of course the oil seeped everywhere, including cakes and biscuits brought back for gifts. They let the team down.