I contacted customer service twice about being charged twice for my hold baggage. The website was confusing and I didn't realize it before completing transaction that I was bring charged for 2 bags instead of 1. I immediately tried to change to one hold bag but I wasn't allowed. I also tried to solve it before travelling with more than one airport agent but all of them told me to contact easyjet by email or phone. I lost my money but they lost a customer. Very poor customer service.
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