Noel
I would give no stars if I could here but I can't, Easyjet are a disgrace and I will never fly with them again. I was meant to fly to Tenerife 17th August with my wife and son but unfortunately my wife came down with Covid the night before our flight so I contacted Easyjet to cancel flights in advance and was told to use their webform to give the details. I sent them evidence of 2 +ive lateral flow tests before the flight and was then told I had to send +ive PCR test evidence which I did a day or so later. Bearing in mind both myself and wife are fully vaccinated and didn't need any PCR test ahead of flying they have told me I cannot have a refund/vouchers for my flights because the PCR test was dated 18th rather than before the flight. How ridiculous is that, how would I have been able to send a +ive PCR test ahead of the flight when we didn't know she had Covid till 11pm 16th August and were unable to request a test till the following day which had to be posted out, done, returned to the lab and results returned to us. I would have needed to time travel to achieve that. Perhaps Easyjet would have preferred us to not say anything, board the flight and contaminate everyone on board.
1 year ago
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Easyjet has a 2.0 average rating from 327 reviews

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