Sadly I have recently had to cancel my and my husbands flights in September due to me having an ongoing serious illness. Although the T's & C's state a voucher would be offered, I explained that even though you have a year to book your next flight that unlike a heart attack or surgery I will not be in a position to do this week into next year. Although it took me 2 emails and one phone call hanging on for 25 minutes without reply, the 2nd call was answered within 10 minutes and the extremely helpful young man "Sagar "whom I spoke to was very very helpful and discussed this with his managers and they agreed to grant me a refund due to exceptional circumstances I cannot praise Easyjet enough for their prompt action which has taken a huge amount of weight off my mind . We have always found them an exceptionally good airline to fly with and not experienced any delays. Our last flight was in April just before my diagnosis and it was completely problem free and even landed early both on arrival and return. I would always recommend them above any other budget airline Easyjet you have a big thumbs up and thank you from me.