Ordered 3 frames, the package arrived badly wrapped and I opened the box to find that the quality of the frames was poor and the largest frame had sustained significant damage in transport - completely cracked across the top. I emailed photographic proof of the damage and asked for a refund for that frame. I was met with an instruction to await a letter from the courier company and make sure to specify on the form that the package had been well wrapped (underlined in the email), then and only then would they send me a replacement. I made it clear that I did not consider the package to be well wrapped and that I was not prepared to wait untold weeks to receive a new frame. I again requested a refund for the damaged item and have been ignored for the past eight days and counting.