Just received a frame i ordered on the 19th of August. Firstly, delivery very slow. I ordered a frame that would fit art work 480mm by 680mm. They sent the wrong size. This is for art work that is 720mm by 520mm. I sent an email to them with pictures and they say i received the picture size i ordered! I did not receive what i ordered. It seems there customer service is terrible. I am now going to trading standards to get my money back. I guarantee that when they see the measurements i sent on the order and the size of the frame that they will agree with me. Oh and before they say i didnt order off them and it was another easy frame IT WAS YOU I ORDERED OFF! I have ordered frames off line before off other companies and have never had any issues.