AWFUL. DO NOT GO NEAR THEM. RIPPED ME OFF COMPLETELY. PAY A HIGHER RENTAL COST FOR A DECENT COMPANY. I made the mistake of having to drop the vehicle off out of hours, ie at 5.30am. The car was in the same condition when I dropped it off as it was when I collected it. Lo and behold, when I received my credit card statement Easirent had penalised me £300 for 'Smoking in Vehicle' - I DON'T EVEN SMOKE, and £250 for damage to a diamond cut alloy - I CAN SAY HAND ON HEART I DIDN'T SCRATCH THE WHEEL. So, a 3 day rental at £9.64 has actually cost me £634.64 !!!! I've disputed it but Easirent aren't budging - they've provided photos of some mysterious substance on the outside of the driver's door claiming it is cigarette ash and photos of a wheel that has some 'scuffs' on it which are more like those caused by a car wash wheel cleaner or some sort of polishing device. So now I'm taking advice from the BVRLA and Trading Standards. I WILL NEVER USE THEM AGAIN AND WILL WARN EVERYONE I KNOW AGAINST USING THEM.