Don't ever use... Upon picking up the vehicle I was told I was lucky and getting a brand new vehicle so there shouldn't be any problems with the car. When my friend and I started doing the inspection (which was made more difficult by them having just washed the car and not dried it), we found numerous stone chips. Upon returning the car, they tried to claim we had damaged the vehicle by pointing out a chip that was there on collection. Luckily we had checked. Now 22 days after dropping off the car I'm still waiting for my deposit to be returned. Easirent just don't bother to release it, it seems you have to wait for it to lapse which can take 28 - 32 days depending on your card provider.