Having previously used and not had a problem I Booked a mondeo estate online with easirent last night because I’ve previously rented before I was notified I was eligible for online check into save time. Checked in this morning, shortly after I received a call from the branch to say although I had booked and paid for a car it wasn’t available and it was good I checked in online as it would give them time to prepare another car would a Jaguar same size as the mondeo be ok, I confirmed no extra charge and said it would be fine and would see them later. Arrived at the branch on the collection address(holiday inn) no sign of easirent reception let me know they’ve moved recently so I head down to there new location, After waiting a while well they argue with anoth customer I finally get to the desk give the guy the voucher and he can’t find the booking after a chat with the manager(I’d spoken to earlier when he informed me it would be a Jaguar) the booking is found but there’s a problem my Id check (ok in the morning) has now expired, luckily I’d still bought all the documents with me just incase. The guy at the counter looked upset I’d bought the documents but proceeds to scan them and take £3.59 card payment for Id/credit check which is all good, he then goes on to offer a selection of insurance’s and I remind him I’ve payed for the “Relax 0 excess) again he just looked even more disappointed and then says he needs to preform a higher grade credit check as the cars value exceeds £40k he then makes a brief phone call gives some numbers and then hands me back my driving licence and documents mutters something to the manager and starts whinging head office have just told him to make sure he says please and thank you, he turns back to me and says you can go you’ve failed the higher credit check we can’t let you take the car. The guy then just carried on working on his computer ignoring me. Move over to the manager who’s now available and has heard everything and ask him if I could have another car as it wasn’t me who’d booked the prestige car who advise me they’ve had several damaged or faulty cars and it’s the only car available so I ask him to refund me he was unsure if the process so makes a phone and after the call tells my I’ll get £36 back which was the insurance the hire charge for the car won’t be returned as it’s now a cancellation as I haven’t passed the extra checks for the car I haven’t hired but agrees I passed the checks for the car I had hired they just don’t have it Rang customer services and they said it’s there right to change cars at there discretion and they wouldn’t refund as the had offered an alternative to the originally booked car it my fault I’d taken out there relax 0 excess and if I hadn’t I could have had £1250 blocked on my card for 2 weeks and they don’t carry out the higher credit check just the lower one. I then said I was happy to have the £1250 blocked on my card but was advised it not possible as I had pre payed the insurance Customer services refused to refund me! Had to ring my bank and get them to reverse the card payment for the online booking and £3.59 id/credit check Reading the reviews now it looks like its any trick to get money out of customers