The product I bought from easigrass (Chelsea) is great. Soft, nice to walk on, looks almost real. The installation in late 2016 was quite good, really helpful team. But the aftercare is terrible. They email you about maintenance (at £180 inc VAT a time) and then ignore your reply. I’ve had problems with my grass - great big weeds coming out of it, throughout the area - and despite my calm feedback and questions they’ve been patronising in the extreme, acting like I’m imagining it and making me wait 6 weeks for a visit. I almost don’t want to deal with them. Good product, poor follow-through, condescending treatment. It’s all about ‘easy’ sales for them.