Up date to my last post which it seems has "disappeared". I have posted it here below... Head office, the Managing Director and Sunny, the employer to whom I have been given to, are now ignoring my emails to let me know the result of the "report" on my grass....... I am guessing it may show that they are at fault..... I feel the next step is to seek legal advice for both myself and my neighbour. My original post. " Please read and consider before you buy this product as any concerns and complaints sent to HEAD OFFICE are not dealt with, you only get pushed around the system, fobbed off with excuses or accused of all sorts of things. Do not expect to get your purchase repaired or replaced as it can take at least a year to get anywhere even an acknowledgement of your email.. Our local franchise has been great, our complaint has nothing to do with their services, just the attitude of senior management etc at head office of Easigrass itself. We have had lines appear down where the edges meet, all approximately 2inches across and uniform in depth, spaced out 2 inches apart. Each line is dead straight and there are four lines in each section. The longer grass has disappeared leaving the shorter grass underneath. We contacted our local branch who came out to see what could have caused these. They are in three areas of our garden, in different climate settings, shady, sunny and under a tree. We do not have mirrors etc in the garden and the garden itself is surrounded by trees and a 6ft fence. He was unable to see what the problem could be and so videoed it and sent it to head office for advice. Our neighbour, a gentleman of 80 years old, who is partially sighted, had exactly the same problem, the only difference is his garden is in full sun and so we said we would also act on his behalf. The local company looked at his garden, and again noted it was the same problem. Both gardens had been covered with Easigrass a few months apart. Both areas were also covered by the same batch provided by Easigrass, we checked the batch number, my neighbours garden being fitted using the final length off our roll. Head office descended and proceeded to tell me (rather loudly) it was my fault, claiming I had burnt it with a bbq ( one of the 6ft set of lines is right next to my wood pile), the sun had reflected off my plastic washing line (neatly going round a corner) or I had carelessly moved a dribbling water feature onto the main walkway to allow the sun to reflect( again around a corner)...... Even a car mirror reflection had bounced off a wall and burnt it.... I was told all this so loudly and quite forcibly that my neighbour two doors down called out to see if I was alright. They informed me (The Managing Director who visited me that day) a week later by email, that was clearly a burn and therefore my fault but, because the "supposed item had been removed" they could not state how it had occured. However they would be happy to replace it all at my cost. I stated that I had been advised by his good self, that someone would monitor it and,if it was a chemical or manufacture fault, they would decide the next steps, including getting the grass checked by someone to see if it was a manufacturer fault. Well to cut a very long story regarding plenty of ignored emails,blunt short replies, change of spokesperson, I am left with three pieces of a different grass stapled over the top of the problem areas, leaving a wedge. I have been told to wait a year, take photos at three monthly intervals and send to them. Then, and only then, they will review the situation. NO one will come out to monitor it. NO MENTION HAS BEEN MADE OF MY ELDERLY NEIGHBOURS GARDEN ISSUE WHICH WAS PART OF THE ORIGINAL COMPLAINT AND HAS BEEN ASKED ABOUT WITHIN All MY EMAILS. The poor gentleman seems to have been ignored. Please, please go careful with this company, their complaints procedure means nothing as they obviously prefer you to just go away. I have tried to get someone to help both my elderly neighbour and myself, however we are just pushed to one side. The only way we get a reply to our email is to threaten to take this issue further. We have tried for 5 months to sort this out, and have reluctantly now decided to voice our frustration online as no one in that head office seems to be bothered. Lovely grass to look at and enjoy, just watch it if you wish to raise an issue with head office.......