“Unfortunately I have had to give this company a poor rating, the people were good from salesman to fitter but feel I cannot say the same about the product. The door was fitted on the given day with no problems however we had a keyless lock fitted and the fitter didn't really know how it worked. The salesman and the fitter had to come back the next day so we could actually leave the house safe and secure.
The door itself looks the part, very contemporary which is what we wanted, quality wise not so sure, the door was very difficult to open and close...yes another visit from the fitter, he did something which made it close better, then the bottom draught excluder was hanging off, yes.....another visit from the fitter, since then we have had nothing but trouble from the little plastic ends at the bottom of the door which keep falling off, we were sent some spare ones in the post which I tried to stick on but they keep falling off. Looks like yet another phone call to the company, on the plus side the people who work for this company cant do enough for you and to be fair they do send someone out when there is a prob. Just gutted we spent all the money and are not 100% happy with the product.”
We are sorry you are not happy with the Door Stop International Door we supplied. As you are aware we respond to customer service issues quickly and efficiently. We are serious about customer satisfaction and sell many Door Stop International doors every week as they are one of the best quality doors on the market. It would seem on this occasion we did not meet the high levels of customer satisfaction we pride ourselves upon and would be happy to change the door for one of our other manufacturers doors. Please contact us to arrange this.
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Alice, Customer Support
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