"I was quite happy with the door itself, though there were two delays with the proposed installation of it. After it was installed, I noticed that the window casement paint around the window was unfinished - there were a few white spots that should have been painted red. It was clear that there only one coat of paint had been slapped on it quite hurriedly evidently which, for a heavy traffic area of the door (near the handle) was not good enough. Early on after the installation (during the first week) I accidentally scratched it lightly when putting the key in the keyhole. The white undercoat is now clearly visible there. Mark assured me he would deal with this, after coming to take pictures of it, but I haven't seen or heard from him since. That was the end of October. When I accepted Yorkshire Doors for the job, Mark assured me I would get the very best service from them. It turns out not to be the case."
Hi Pauline, Sorry to hear this. The Solidor composite door we supplied is a top quality product, the manufacturers paint the glazing beads to match the doors. We will call you tomorrow to arrange for our engineer to come and look at where you scratched the glazing bead with your keys. We will then repair the scratch you made for you.