Anonymous
I have to give one star but none are deserved. Ordered an outdoor dinning set, table chairs and parasol from Homebase was told 14 days for delivery contacted Dx 3 weeks after the said they had received my package and would send me a delivery slot to be to told they were sorry and would have it delivered 2 days later. On the day in question no contact from Dx and no delivery. Contacted them by email the next working day no reply. Contacted Homebase who said they would look into it and get back to me again no reply. Called them a week after the supposed delivery date to be told they had no trace of my package and hadn't had so since the week before I contacted them so would need to get a replacement from Homebase. The product is now out of stock so cannot be reordered what a farce. No apology from Dx or contact to say they can't deliver just an email from homebase informing me they are refunding me 6 weeks after I bought the item. The customer service and lack of complete lack of service is disgusting. Dx said the barcode must have come off the package, what a joke. Hope who ever has my dinning set enjoys it. I hope I never have the misfortune of having anything delivered or not delivered to be accurate by DX again.
3 years ago
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DX has a 1.2 average rating from 1,463 reviews

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