The driver couldn’t find us despite having our full address-lived here over 25 years -never heard that one before. I had to phone their customer service to rebook and explain where we were-I think the lady answering was not able to locate the venue of her customer service course when it was booked, never spoken to someone so rude, she even shouted at me!,! She didn’t know why he couldn’t find us, is it a new build......no it’s pre war. We live in a street with approx 40 houses. I am now awaiting a refund from Screwfix as I am not confident I would ever receive the radiator, their re delivery option was days later and I don’t think they would ever deliver based on these reviews.