Why B&Q use DX for deliveries is beyond me, I was given a three hour delivery window, booked a half day in from work to be sure I was there and they turned up at 3.30 when I had gone back to work. I then rang the Swansea depot and was told they'd be delivered to my workplace the following day, they failed to honour this and two further promised dates. I cancelled the order and escalated the matter with DX and B&Q, neither seem to care and the offer of a £20 B&Q Gift Card as compensation is an insult. If you order goods online and these people are handling the delivery brace yourself for an extremely shoddy service.