There must be zero star, or even below zero star for this company. I've never seen a company like this. It's so bad that I can't make any comparison. I waited for two days at home to collect my passport, but while I'm sitting on my couch, I received a text message from the company that "they attempted to deliver, but failed". The reality is they didn't fail, because they never attempted. Actually, they were successful, because this company aim not to deliver things and they're the best in the business of not delivery. OMG! It makes me crazy that I lost three consecutive days because of this company! They're the worst liars. Your only way is to reschedule it again, but it doesn't matter, you can't get your delivery. They're so good at lying and determined not to do their job, they keep dragging it. It's like they commit not to deliver things and make people angry. It's unbelievably bad organisation and I can't believe these kinds of businesses still exist in 2019. You must be crazy to use this company for an important parcel or document to be delivered. I wouldn't give them my garbage. I still don't have my passport, and I have no idea when I receive it or even if I can receive it one day. It's like they take my passport as a hostage and I don't know what to do. Should I call the police or offer them ransom? If you don't want to be in hostage negotiations with this company, don't use their services.