I have used a lot of courier services but DX are the absolute worst. They have lost a package worth £400. They keep saying it is about to be delivered but when it comes to locating it they cannot find it. This has been going on for over a week. The package was supposed to arrive 7 days ago. Their customer service is absolutely useless, just a series of automations and chatbots. Look on Trustpilot under DX rather than DX Delivery and you will see their true rating of 1.3 stars which they keep trying to supress.
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