In January 2022 we placed an order and paid in advance DWL Windows to replace 5 windows of our just renovated home (we had moved in in November 2021). On the 14th March 2022 two installers finally came, but the installation ended up being a disaster: 1/ Our brand new bathtub in the main bathroom was chipped in several places 2/ Our also brand new shower tray at the top floor was scratched in several places 3/ In both bathrooms the tiles around the windows was broken and the grouting damaged 4/ The plaster around the hallway window has been broken and then repaired, but to a very poor standard 5/ The wall on the stairs and the stairs themself were damaged 6/ The wall around the top floor window was damaged 6/ 2 bathrooms windows measurements were wrong and the work could not be finalized. Generally speaking, and additionally to what described above, the guys were careless in the way they treated our property, leaving it dirty and with traces of silicon, glue and blood (!?) and other material on floors and walls. Finally, to add insult to injury no mention of the damages was made to my husband - busy working from home on that day, just to accommodate the long awaited installation - other than the broken tiles around the bathrooms window, as if trying to get away with what had been done. Needless to say, we found the whole thing very disappointing and quite disrespectful. On that very same evening we sent an email to DWL Windows listing the damages together with pictures and asking DWL to take responsibility for what happened. A gentlemen called Brian called me back the following day, acknowledging the company responsibility on what happened; another gentleman was sent to fix some cosmetic damages: some re-plastering around the hallway window and the stairs was done on top of some cleaning here and there. It was also agreed he would have come back to replace our bathtub (a new one was delivered in April) and fix the tiles and scratches in the shower tray on the 30th May 2022. Unfortunately - due to a last minute unforeseen emergency affecting their contractor- that never happened and we were only notified the day before. In the meantime another man was send to replace the 2 bathrooms windows whose measurements had been taken incorrectly, but the internal frames that they promised to cover the broken tiles were never installed. As weeks went past we got increasingly exasperated by DWL lack of communication and initiative, we therefore decided to take matters in our hands and contact someone else to get a quote for replacing the damaged bathtub: the quotation given was of £800 + VAT + materials. However along with this we got other bad news: the floor would almost certainly get damaged while replacing the bathtub. We therefore decided to COMPROMISE: maybe DWL Windows installers could see that replacing the bathtub was potentially very expensive, that’s why they were dragging their feet and be so unresponsive! On the 17th of June 2022 we therefore sent another email to Brian and another chap called Jack proposing a much easier solution: send an expert in bath resurfacing and repair to fix the existing damaged bathtub and shower tray, fit the cornice around the bathroom windows to cover the broken tiles (literally a 5 minute job for them), while we would take care of fixing any other damage done by their installer; in exchange of this - and as a gesture of good will for all this ordeal we were still going through - we asked if they could supply/provide a door for us. We also made it clear that we wanted to leave this fiasco behind us asap. Brian verbally agreed to our proposals but never bothered putting it down on an email. They then stopped answering phone calls, returning emails or messages. To sum up, DWL is a disorganized company that acted unprofessionally in an almost puzzling manner, leaving behind an unfinished job, numerous costly damages, a considerable amount of stress and an incredible waste of time! We would certainly NOT recommend this very unreliable company, avoid!