Will never use and will actively encourage other to never use this amateur company!!
Booked a skip for 14 days (which is what they are priced for).
On the 13th day, when I was outside still loading the skip they came to collect it. I said to the driver that you are a day early. His response was ‘well, I’ve been told to collect it today so tough’.
Trying to call them, no answer and no response to voicemail.
Emailed and eventually got a response saying that they are sorry but they can’t refund anything.
The biggest issue was I have paid £250 for a skip and it wasn’t full. I was still loading it and clearing my garden which is what I wanted the skip for.
Seeing as they collected a day early I now have to order another skip, which will cost me another £250 instead of leaving it for the full time THAT I HAD ALREADY PAID FOR!!!
Awful service, followed up by awful customer service as I was offered £17 back as way of an apology!
What the hell is £17 going to get me to clear the rest of my garden??
Absolute joke of a company. Service, attitude and efficiency all was appalling and I would never use them again.
And needless to say, I never got the refund or any further contact.
2 years ago
Dunmow Group has a
4.9
average rating
from
2,164
reviews
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