"BEWARE TALK TALK STEAL FROM CUSTOMERS, TAKE OUT EXTRA SERVICES WITHOUT THEIR PERMISSION AND IGNORE THEM WHEN THEY NEED HELP TO GET THE MONEY BACK!
we have been battling with talk talk since the day we were first supposed to have installation, they messed it up so badly they put the date back and then installed internet into completely the wrong building!!! meaning we had to put our new staff into a temporary office costing us £££ of pounds, once it was eventually sorted out the managers were uninterested in the amount of stress and time and money the incompetent staff had caused us with the mess ups, we have 9 cases outstanding and unanswered with talk talk to date.
then going on further someone took out a second line that we never asked for, no one could answer why this extra line has been taken out, we now have bills coming in for the line we never asked for in addition to the line we already have which is double the price! today talk talk have taken an additional £22 out of our account when they only took money from us 3 weeks ago, this amount they took is not even an amount of our plan its to do with the second line we never asked for!!
I've tried and tried to get hold of someone or a manager as I was assigned one who avoids my calls and ignores me every time, I want my money back that has been taken from me without authorisation, I also want compensation for the money talk talk has lost my business and I want an apology for the stress this has caused me, I have spent hours and hours of my time on the phone to talk talk for weeks now and can never get anyone to help, I have a business to run and the time calling them is sucking out of my working hours is impacting my work and my customers and losing me even more money, I am in the process of filing with a small claims court to recover my losses due to talk talks disregard of any responsibility for their non compliant actions, I will submit this by the end of this week if they have not bothered to get back to me again !
PLEASE IF YOU ARE A SMALL BUSINESS I URGE YOU TO TAKE OUT YOUR BUSINESS BROADBAND ELSEWHERE or you may end up with stress and blood pressure issues through talk talks abysmal service along with losses in money that are a big impact for a small company.
I am just lost for words at what is actually happening and that I'm just being ignored."