I bought two items (x2 Retroid pocket 3plus) from DroiX UK for both my kids for Xmas and I have had nothing but issues with my devices. 1st device I got did not turn on and was faulty. I then emailed the support team which the lovely Stuart from the Droix Uk Warehouse gave me the option to come down to the warehouse to exchange my faulty device for one that worked, which i did and after that it was fine. Now the 2nd device I bought for my other child which was originally fine and had no issue , then started to act up and does not want to charge and also starting turning on and off. This should defo be looked at by the Droix Uk team as its not a good thing that both items I originally bought started acting faulty.