I am very disappointed with the service I have received here. I have bought from this company once that went well despite a delayed delivery. This is the second time I am buying... I was informed I should get this product Friday which has now passed and the order has not been received. The second matter that I am really disgruntled about is that I got a 5% discount voucher when I bought the first time to use when buying again. On this second purchase I just assumed when I order the discount would be applied seeing my email address was taken. I emailed the company to explain the matter asking if I could still receive my discount and to my surprise I was informed by Lucy that I had already used my discount. I find that extremely dishonest and unfair as there is no evidence shown where I have used the discount... on both occasions I bought I paid full price. I believe if you have a discount scheme and the customer is unable to apply it there should be some grace in allowing for this and still allowing the customer to receive their discount. The next time I need to purchase this product I will be taking my money elsewhere!