I selected & paid for express delivery as I needed the product ahead of a hospital appointment. It was sent on standard delivery so didn’t arrive on time. I had to go out & buy it from a shop instead when I was isolating ahead of the appointment which was very frustrating. It took several emails to customer services to be told it was an automation error. This included a rather patronising response about Royal Mail experiencing delays due to coronavirus, when in fact it had just been sent on the wrong service. Postage was refunded but it didn’t change the situation. Disappointing for my 1st order & puts me off shopping again.