I bought a mattress from Dreams which cost me about £800, within two days the mattress started to cave in where we sleep, so much so its worst then our old one, which we binned before buying this one. Went back to the store, spoke to the sales team, who advised us that if we wanted to exchange the mattress for a new one, we would have to pay £50 towards the collection of the defected mattress. We didn't want to pay for the £50 extra, as we believe this should be part of the 40 nights exchange service. We were then advised that we should wait 30 days and then they would send over someone to inspect the mattress. When the inspection team arrived, they were from an independent company who informed us that the mattress was still in "acceptable by law" levels of deterioration. They also told us that this type of mattress should be used in beds with 9cm apart slats and ours are 15cm separate from each other. But it has never been a problem with our old mattress and we were never told by the sales people that this would be a requirement before buying the mattress. We really don't want to spend any more money on this shop, as we feel we have been missold a product. They have then sent us a 20% discount as a gesture of "goodwill" if we wanted to buy anything else from them. I think its really poor customer service and misleading sales service. I would never recommend this shop to anyone. Nor i want to spend anymore money here.