We went to our Torquay store to buy a single mattress, they had some reduced mattresses which we were happy to buy one off, we went and found a member of staff who was a young man who was pleasant enough, we went to the billing area where two older men were sitting at the desk, these two men were the rudest they could be, they gave us the impression that they wanted no interaction with us at all, we I tried to make light of the situation buy making a joke about if I buy one reduced mattress do I get one free they blanked us completely, the young lad was waiting to get on a computer he even had to ask one of them to get a plastic cover for it. When the block was coming back with it they kept saying that we could use the lift as it might be easier than the stair when carrying the mattress down from the first floor. I then said are you forgetting we are the customer and that I was not employed by them and that it was their job, the young lad evenly helped my partner to get the mattress in the bag and carry it to our car. When returning to the shop he apologised and said that they are not allowed to pack or move items in case they get hurt and sue the company. Well what if the customer gets hurt and sues the company. I had never heard anything so rediculous, no wonder people are shopping on line and shops are going out of business. And for the other two members of staff they need to go on a customer service course or find another profession where they do not come into contact with the public. I wanted to ask about a king size bed that I had seen but thought best not will look else where.