The mattress I purchased wasnt the mattress that was delivered because it was like sleeping on a sandbag, no give. I experienced severe back pain after 1 night after sleeping on new mattress. I complained but was ignored because probably they have so many complaints they know what to expect. After seeking legal advice from Trading Standards I was within my legal right to get a full refund. The reason stated being in my first sentence. Dialogue with Customer Service was protracted and extremely difficult. For reasons known only to Dreams I didnt get a FULL refund. Still, I received 2 thirds. I accepted that I had given the 1 third money to charity as they were having to pay their staff under duress. Dreams are a company that have no ethics and could not care less about their product. I sincerely hope no one else should consider Dreams an ethical company and would strongly advise to give this company a wide berth and NOT buy a mattress at Dreams because you will have nightmares.