I wish I checked this web site before and I wish I did not buy anything with Dreams. Unfortunately the high rating that they have with trustpilot is totally misleading. Dreams is a very bad company that should be reported and closed down. They sell mattresses obviously unfit for purpose without any quality check. They refuse to take back the mattress and give any refund, even for any mattress that was deemed unsuitable after sleeping on it just once. They have a system of replacement in place that forces people to pay more to upgrade the mattress to something that could be barely acceptable. I bought a Fakenham first for 500£, it was extremely uncomfortable, because it does not have enough padding. I'm confident that prison cells have better mattresses. I only slept one night on it. I then payed more for a Swaffham 800£ + 50£ charge for exchange and I had to wait 5 days for delivery. This awful matrtess was really stinky of cheese/milk. I think it's due to the plastic layer inside the mattress made with dirty recycled milk bottle. It was really stinky. I got up the next morning with the smell of the mattress in my lungs, I believe that it's toxic particulate really. I could not sleep in that room, I had to keep the door closed and sleep somewhere else for 3 weeks. I threatened to sue the company and talked with the customer service many times, but they did not care. I called the customer services many times trying to find a solution, I offered to get a partial refund, I was happy to lose 200£ but they refused. They pretended to send someone to check the mattress using a third party company but found excuses to delay it and cancelled appointments at the last moment, very unprofessional. I was considering throwing away the mattress and losing 800£ to get rid of the smell. In the end I payed 100£ to buy a better mattress that does not smell although I did not want to give more money to this company. This took one month of frustration, having to sleep somewhere else in an old bed kept for guests. The stinky smell from the previous mattress is still not gone away completely. Avoid this company at all costs!