I bought my first printer from Dream3d a long time ago, and have since bought another one, but from a different company. The reason for using a different company, was that Dream3D weren't doing resin printers then, so I had to go elsewhere. Fast forward to now, I have a fault on my Resin Printer that requires attention/advice/servicing/repairing. Not sure what at the time of writing. So I contacted the company who sold it to me, and I got a form back through the internet to fill out, with the only option was to send it back to them and purchase original packaging in order to do so. I couldn't complete the form anyway, because it wanted proof of purchase, which I no longer have. On the other hand, I contacted Dream3D, as they also sell the machine. Straight away I was given advice to not assume I knew the issue, and was offered the service of contacting the manufacturing company for me, which I accepted. About 30 mins later, I got a personal reply from the service department with advice on how to diagnose the issue, and a simple solution to fix it. Thanks Mark. It's great to see true customer service still survives in this world of corporate blandness. You've always been great at customer service, and it doesn't like you're losing your touch any time soon. Cheers Mike Howard Yeovil in Somerset