Have used them three times. All three times I had to redirect the parcel to a pick up location as I wasn't home during the delivery slot they provided me with. All three times they failed to deliver my parcel to the pick up shop, and instead of giving me an alternative they sent the parcel back to the sender. When I contacted their customer service they told me that there was nothing they could do and that I should contact the sender! This has happened 3 consecutive times! They are clearly incompetent. I never plan to use their service again, and I would advise you to do the same.