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Jonathan Hopper
Verified Reviewer
"Was having a parcel delivered to my daughters address given date and time for its arrival waited in for it only to be given a txt and email saying tried to deliver but no one in this was untrue daughter was in all day. Phoned them up to arrange delivery next day was told the had wrong postcode gave them the correct one. Daughter waited in again next day only for another txt and email saying same as day before phoned again only to be told parcel had been delivered told them it hadn't so they said they would retrieve it from where it had been posted , then told it hadn't been posted and was in the depot told them to leave it at a local pick up point only to be told this wasn't an option and it would definitely be delivered next day.Daughter waited in for third day only to be told it wasn't getting delivered that day either phoned them again automated message stated parcel had been delivered and name of person who signed for it supplied.Asked to speak to someone and was told parcel was still in depot told them I would pick it up myself from the depot which we did on the Saturday morning all in all spent nearly two hours on phone given false promises and misinformation on a daily basis by the people in the DPD call centres for a company that supposed to deliver things as their business they are incredibly incompetent inefficient and unreliable totally unsatisfactory service. No stars would be more appropriate ."
Posted 5 months ago
DPD is rated 1.20 based on 1,721 reviews

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Alice, Customer Support