Such a useless courier company with terrible customer service, I've had issues with them several times now. Today's case included giving me conflicting information, changing the date at very short notice and not following simple instructions. I then received zero help from their customer service (who gave me the same bit of information twice even though I already explained that it didn't solve my query) and then she ended the web chat without giving me any help at all. I asked to be able to speak to a person to solve my query and the curt response I received was 'No' I don't know why good companies use them as couriers to be honest, the general themes of these reviews are all awful!