Ordered last Wednesday over 3 hours before next day cutoff but items weren't dispatched until Thursday, the company added £5 to my order which wasn't mentioned in the basket with the shipping estimate or on their shipping charges page, this was refunded without any explanation once I asked why i was charged. Then they posted the items to the wrong address and didn't pass on my delivery notes or my phone number but used their own. Delivery driver called the number they provided when he couldn't find the correct address and was told they knew nothing about it and couldn't help. I phoned the courier when it didn't arrive but it was too late to redeliver the same day and being a Friday they couldn't redeliver until Monday. DPbuilding answered all emails within 24hrs while it was still possible for me to refuse delivery and cancel the order but once it finally arrived I asked for a refund of the next day postage cost due to their mistakes and haven't had any reply 4 days later, but today received an email asking me for a review and telling me they valued my opinion so here it is... Incompetent company with terrible customer service, give your custom to someone else who deserves it.