I can't say I had the best experience of the customer service at Dorset Vehicle Rental. I arrived at the designated time of 08:00 but there was no one attending the reception. A member of staff strolled across the road at 08:10 with breakfast items in hand, I presumed he had gone to the nearby shop perhaps. He dealt with the first customer waiting for a vehicle and this took about 30 minutes, by now I was running late to take my children to school but the other member of staff present in the building did not offer to help me with the necessary paperwork to acquire the hire car. On returning the vehicle, the tank was very almost full with fuel and I asked if I could perhaps receive a refund to cover the cost but I was bluntly told this wasn't policy so I effectively lost £40/£50. Some discretion might have been considered.