I absolutely love your tea and I have your mugs and tea tin and always get compliments on the tea I serve. I have been following you on Instagram for a couple of years and was so excited that I may receive a free tea towel if I placed an order online. I was a bit disappointed to open the box and not to find the tea towel. I understand you said they would only be sent if available, but there was no apology or explaination. This didn't feel in-keeping with your friendly small company vibe. I felt a little as if I'd been lured into making a purchase online; something I won't do again because it is cheaper to buy in the supermarket. Gutted of Wimborne (Rach)