Poor return policy - think twice before you making an order! I’m an overseas customer from HK who followed their shipping label to courier my return parcel. However the return labels generated by DP website was wrong and hence my parcel was never delivered and got cancelled by the courier company (while my courier fee was paid). DP customer service team Zyra, Florelyn M. Declined my return request as they said it’s over 28 days now and according to the refund policy they can’t do it for me. But the thing is if the DP website gave the address correctly I’d have couriered the return parcel successfully, within the said given 28 days. Very disappointed on how rigid the CS team. They can’t own up to the errors they have made and shift the accountability to me. Now I have to bear the unsuccessful return cost and courier fee of over 200 Pounds which is ridiculous and so unfair.