I just ordered some PandaExpress here in TX. When the DoorDash system sent me a txt msg about the order I realized that I got the delivery address wrong on the order, which is my fault. When I called the number in the txt from DoorDash to reach out to this delivery person with the correction, the person who answered didn't speak English and could not communicate with me. So I lost $40 worth of dinner. And the part that burns is apparently the delivery driver handed it off to someone else (who gladly accepted it, apparently) AFTER I attempted to reach out, thus giving my family's dinner to someone else for free. And to think he got paid for that.
I then reached out to DoorDash itself online and after a bit of digging ended up on their live chat with someone called Rahil. I attempted to explain the situation, and this individual then attempted to deflect by telling me to call PandaExpress. Which obviously wouldn't work since it was well out of their sandbox after the DoorDash employee had already picked up the food.
I then asked if DoorDash hired people to work in the public sector who don't even speak the language or was the phone number incorrect. After a few minutes of silence Rahil finally responded that DoorDash doesn't discriminate based on language, and then IMMEDIATELY sent a second message saying that since I hadn't responded in a while he was closing the chat. In other words, he hung up.
I'm now left with the distinct impression that:
A) DoorDash does NOT give two-rat's about their customers.
B) DoorDash hires illegal aliens.
I will be boycotting DoorDash from this day forward. I'd rather drive to the restaurant and pick the food up myself than support illegal aliens or any company that hires them.
1 month ago
DoorDash has a
1.3
average rating
from
21,245
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