I live in Australia and came across Donna Ida many years ago from a Google search trying to find the best jeans brand. I have now been buying ONLY Donna Ida jeans since then about 8 years or more. The service is impeccable from both Donna and the girls with all questions and help attended to (despite the time difference) immediately. My orders arriving within the week packaged beautifully. Any returns or exchanges have been handled with ease. Her styles just keep getting better and better currently obsessed with Kate and Minnie. Can not recommend this fashion house more!