Sent wrong item. Customer service replied straight away saying correct item was now out of stock but would only refund when incorrect item was sent back to them. Told me to choose any day Monday to Friday so chose Monday. A couple of days later they said that they needed 24 hours to arrange a courier. This same process was repeated another three occasions before they then said they needed 48 hours to arrange a courier. I received emails from five different staff members, none of which could arrange the return of the incorrect item. Incorrect item is still sat with me and my money is still sat with them.