Such a bad company without customer service Such a bad company with no customer service. They messed up the delivery of my hanging chair, which was supposed to be delivered within 5 days and is yet to be seen after more than 3 weeks. I was very patient but they are so unhelpful. They blame their courier but do not try to sort out your issue, only send automatic emails without really contacting the courier. All they do is "investigations" that take 48 hours every time ... for no result. And every time they write to you there is a different reason for your item not being delivered. By the way, the courier they are working with is actually really horrible. They do not contact you before attempting deliveries (which I doubt they do to be honest because I was at home every time and didn't hear any bell ring). Once you mention to BTFY you haven't received the delivery, they say ....... that the courier attempted a delivery at 4am or another one at 11pm (?!!!!). I was astonished. What kind of courier does that type of delivery times ? It just does not make any sense. Obviously they do not communicate with you nor send you an email before or after the delivery ... and trust me I was at home at this time LOL. Oh, and by the way, if you want to call the courier, you are charged a premium price over your normal phone tariffs. Does that mean I have to pay for THEIR mess ? To finish, you are unable to join BTFY over the phone. When you ask by email for them to call you back, they just ignore this and continue with their automatic emails. Please, avoid this company for your own good.