This is the first time we have this Company and would certainly recommend them. Our freezer was not working properly so I telephoned them to make arrangements for an engineer to come and fix it. The operator was very polite and made the appointment with no fuss. The engineer (Chris) arrived within the time slot having telephoned me about 20 minutes before his arrival. He showed me his photographic Company pass without me having to ask for it. He was extremely polite, courteous, clean and professional. He sorted the problem out and gave us advise on the freezer for future use. He was very knowledgeable and a true asset to the Company. We would certainly use them again without hesitation should we get a problem with any kitchen items.