“Very nice repairer, turned up on time and quite professional to fix a Beko washing machine. So a quality company. But: did not hold the parts; these would be needed to be imported from Turkey which would take a further week and he seemed very unsure about whether that would fix the problem. So that would have been a further £140 for parts and labour, another day off work, a further week without a washing machine and I might still have needed to buy a new one. I should have just replaced it from the start and not bothered with Domex.”
Posted 10 months ago
Thank you for providing your feedback and your job reference number which helped us look into the repair history.
After checking your appliance, Martin, our engineer, did not find any component to be at fault other than the main board. Often being an electronic component we are unable to be 100% certain if faulty, unless of course there is physical damage to it.
The part is in stock in UK and would've been an extra 2-3 days to complete the repair at cost of £108 including parts, labour and vat (part cost is £69.33).
I can see that Martin's report simply reads that during his visit you had already made your mind up about a new appliance. As much as an engineer could give you a rough guidance about parts cost and ETA of the part, it's best to allow our back office team to do so. They would've needed about 1-2 hours to provide you with the most precise and accurate cost and ETA.
I'm glad that you found Martin professional and well mannered. Also, our pricing allowed you to put the labour of £39 towards your new appliance, having only paid the diagnostic.
I hope the above provides more insight and we hope to be of assistance in future.
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Alice, Customer Support
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