The service engineer Nickolay was an extremely efficient and helpful engineer. I would recommend this firm and him in particular as he was so helpful ; he showed me his ID which was reassuring; and had my new machine connected him in no time at all; he tested its functions ; and briefly explained the basic running of the machine to me; and what particularly struck me was he moved my old machine out of the kitchen across my living room for me; I am disabled and also have a tiny kitchen which meant I wouldn’t have much space to move at all otherwise; so I don’t know how I would have managed with cooking etc otherwise; it is refreshing for someone to go that extra mile in order to help; I was so grateful; also he very polite and on leaving said I hope you have a good weekend and enjoy your machine; so thanks Nickolay so much moving the old machine means I can use my kitchen this weekend as I won’t be able to get old machine taken away till next week: I would highly recommend this company for efficiency and I reckon technicians like Nickolay; who genuinely show kindness to Disabled lady on her own deserve a pay rise; I was so impressed I just felt I wanted to comment: I shall remember this company for appliance services again; and have no hesitation in recommending this company; he arrived promptly too; rare in engineers of today: