Isabel Rodriguez
Worst ever customer service. My cooker broke on the 28th of August (my fault) and I am still waiting for them to repair. I have to call myself asking for updates and they come back with lies such as I wasn't willing to pay the engineer that is why they cancel my request (I never said that!). It has been 2 month now and I still can't use my cooker (I need to cook for my baby!). Very very bad service
2 Helpful Report
Posted 2 years ago
Dear Isabel,

Thank you for your review and as per our discussion, we have been let down by the manufacturer 3 times. The oven door kept on arriving like a "bag of salt" and as it's not a functional item it takes this bit longer each time to arrive.

Of course this is no excuse, it's just frustrating that we are dependent on the manufacturer of your cooker and have no other choice but to work with them.

We are sorry that this has cause you and your young family inconvenience and we truly hope to have you back as customer in future!

Domex
Posted 2 years ago
Domex Appliance Services is rated 4.78 based on 832 reviews

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