Whilst the initial contact with Samsung was not straightforward in connexion with a fridge freezer warranty repair, once the matter had been passed to Domex, everything went smoothly with their automatic appointment system working well and easy to use. The operative turned up within the allocated time. We were his last call of the day on a Friday and yet nothing was too much trouble. Not only did he carry out the necessary repair, but he explained everything in great detail so we knew why the problem occurred and what he did to ensure it will not happen again. The only problem is I did not write his name down just so I could thank him personally in this review, although the Domex ref no is 21531168.