This is the 1st time I have used the service & it hasn't been the best. The 1st quote that I accepted & paid the deposit was an absolute disaster. I contacted the courier several times by e-mail, text & voicemail who still to this day has not communicated back. I contacted Shiply to resolve the issue. The answer I received was we cant get hold of the courier either & kindly re-listed my item. The 2nd quote was for a lot more ££££ but was the best of a bad bunch. As it had been so long now to arrange the collection I feel that I have messed the seller around who I have bought the item from. I was unable to go elsewhere as I wasn't provided a refund for my deposit paid only Shiply credit which I needed to use on the next chosen courier. The Shiply website is also confusing & not very user friendly. My item is listed as being collected by the 1st courier who I had problems with & the 2nd courier???? Not sure if I will use the service again?? I will wait to see how long it takes for my item to arrive.