I wanted to share feedback on the Dance and Magic party which was scheduled on 30th Jan 2022. Good: The entertainer was fantastic and was on time at 10am. She did a good job with keeping kids in high spirits. She had to step in at the last moment and did best with the resources she had, Bad: I am made to believe the entertainer was a last minute replacement for someone else. However, I imagined the original person would hand over party specifics i.e. Song Selection etc. Clearly this was not done and the entertainer who turned up was not aware of the child's favourite song list which we had provided many days before. This was totally unexpected and unprofessional from DNA Kids. My child ended up crying at the party as none of her favourites were played. I had a tough time convincing her. Even at bedtime yesterday she sobbed when she remembered this. It would also have looked a bit more professional if the entertainer was in DNA Kids uniform. After paying £299 for the party, I certainly did not expect this - and that too for a Dance party where music / song is key. Lack of a streamline process in case of last minute issues to entertainers was the key problem and DNA Kids let me down there. Good luck booking with them but keep fingers crossed that there is no last minute change else you are not sure what you will get. Sent them this feedback just after the even and they are still ‘investigating’ – no rush please as I will never book with them again.