Poor customer service. Bought a dress early June 2023, didn’t fit right so decided to return, filled in their returns portal and sent the item back well within 28 days (was about 7 days later). As I was on holiday I forgot to check the refund had been issued, totally forgot about it until 29/10/23 I recieved the parcel back saying I didn’t return it in time. How ridiculous, it’s 4 months later.
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