DLSB Reviews

2.57 Rating 21 Reviews
38% of reviewers recommend DLSB
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
Customer Service
communication channels
Email
"OK items, some bits expensive for what they are/material. However if you need to send something back you are in for a struggle. I waited 3 weeks for a refund. Emailed 4 times and they stopped responding, 5 Facebook messages and I received a rude message back. Told to stop messaging as they would keep putting me to the back of the queue 😡. Had to prove I'd sent it all back so make sure you keep your proof of posting otherwise they'll deny ever receiving it. I've used this company a few times and this is the worst service I've ever received from shopping online. Shame dlsb, you could have handled your returns so much better. I must also add they have no telephone number to call which seems very odd...."
Posted 1 week ago
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"I've been waiting over 19days now for my refund from this company they dont reply to messages if you read on trustpilot reviews a lot of angry customers are also having the same issue they wont refund us I have taken this further they obviously a dodgey site and wont pay you your money back AVOID"
Posted 1 week ago
"Avoid I have been awaiting 2 refunds for parcels I returned 19days ago now I need the money as I'm going on holiday I'm daily messaging them via email facebook Instagram they just reply to everyone with the same automated reply saying upto 21days I just feel like I'm begging for my own money back I mean who takes this long to process a refund I think they a dogey company and have now reported them I will get my money back one way"
Posted 1 week ago
"I was weary of ordering from here after seeing bad reviews, I was put off initially... but the cute clothes were calling for me! I paid through PayPal to be on the safe side. Honestly, it was seamless, and delivery was quick. Felt like I got quite a bit for my money, and all good quality. Give this place a go if you're a fan of places like Boohoo or Missguided."
Posted 1 week ago
"Love all the clothes from here. Never had any issues - comfortable clothes. Probably my favourite website to get my night out clothes."
Posted 2 weeks ago
"Waiting for 100 pound to be refunded to me!!! All they keep doing is giving me an automated answer. Its been over 21 days. All I keep seeing is bad reviews. Avoid this company!!!"
Posted 2 weeks ago
"I ordered a navy jumpsuit from their online store, paid for next day delivery and I haven’t heard from them. Not a phone call or an email address. I have tried to contact the seller several times and nothing."
Posted 2 weeks ago
"Cheap quality clothes. Nightmare for returns. Terrible company - would never order from them again. In the world of online shopping they are years behind. Someone clearly trying to make money worth no regard to having a successful business."
Posted 3 weeks ago
"Never heard of VAT taken off an item when refunded, surely you should get refunded what you paid. Poor, very poor. Would not recommend this site to anyone"
Posted 4 weeks ago
"I LOVE this brand! Never had any problems with my orders, I love the Dolce Vita dresses so much I bought it in another 2 colours. Highly recommended."
Posted 1 month ago
"I received my item and was extremely happy with it. Looked exactly as it did in the picture."
Posted 1 month ago
"Beautiful occasionwear that's a bit different from the high street stores. Great promotions from time to time, and customer service has always been accommodating."
Posted 2 months ago
"Beautiful occasionwear that's a little different than the high street stores. Great promotions from time to time, and customer service have always been accommodating."
Posted 2 months ago
"I received the incorrect item and despite contacting DLSB numerous times, I have since not received the correct item or the refund. The incorrect item was sent to them over 3 weeks ago and I just keep getting told that I didn’t send the postage receipt therefore they cannot send the correct item. However I have made them aware numerous times that they received my returned item 3 weeks previous (as per Royal Mail track and trace) however they have not acknowledged it. I would not recommend buying from this company at all."
Posted 2 months ago
"Do not use!!! They don’t reply to emails if you need a refund!! Have contacted several times, they sent me the wrong dress and not replying! Have had to open a case with PayPal to get my money back!!! Bad bad bad customer service!!!!"
Posted 2 months ago
"clothes are beautiful and super fast delivery. returns can be a little slow but still worth it for the beautiful clothes."
Posted 3 months ago
"I have been waiting for a refund and correspondence from this company for two weeks now, I am yet to hear anything back despite emailing three times! I will be taking this further as they clearly have no idea about the Customer Consumer Rights Act 2015. DO NOT ORDER!"
Posted 3 months ago
"I'm still yet to order as I havent received my code for 15% off first order. No response to email, fb messenger or Instagram messenger..."
Posted 3 months ago
"Terrible. Quality of clothing is awful and the customer service communication is ridiculous. Trying to get refunded from a tracked item is virtually impossible. I’m still owed £177 DO NOT USE"
Posted 3 months ago
"Refused to refund Me my money even though they sign for my return over 1 months ago got my proof from Royal Mail track website NEVER REPLY TO EMAILS OR CALL ME TERRIBLE CUSTOMER SERVICE no help form then at all"
Posted 11 months ago
DLSB is rated 2.57 based on 21 reviews